Gaming is for fun — not stress. 399 Casino believes that when every player knows their limits and plays responsibly, the experience becomes truly enjoyable. Learn here how to keep yourself protected.
Responsible gaming means keeping gaming a healthy part of your entertainment — where you stay in control of your time, money, and emotions. At 399 Casino, we want every member to enjoy gaming, but never at the cost of other areas of their life.
Online gaming can be fun and exciting, especially when you're playing your favorite games. But it's easy to lose track of when things start to get out of hand. Our Responsible Gaming policy is designed for exactly that — to keep you informed and make sure you can get help when you need it.
🎯 Remember: Gaming is a form of entertainment. It is not a reliable source of income and should not be used to solve financial problems. Always play within your budget.
Online gaming is growing rapidly in Bangladesh, and many people are participating for the first time. For them, access to accurate information and awareness is critical. 399 Casino takes this responsibility seriously, and user protection is the top priority in the design of every feature.
Gaming addiction usually develops gradually, and many people don't realize it themselves. Ask yourself the questions below — if most of your answers are "yes," it's time to seek help:
If you answered "Yes" to 3 or more of these questions, please Our support team's Talk to us. We don't judge — we just help.
399 Casino provides a range of tools that let you set your own gaming limits. You can access all of these through your account settings at any time.
Set a maximum deposit amount on a daily, weekly, or monthly basis.
Decide in advance how long you want to play each session. You'll get an auto-reminder when your time is up.
Your session will end automatically once you've reached a set loss amount.
Set a maximum amount you're willing to stake on a single bet.
If you need a break for a few days, set a cooling-off period ranging from 24 hours to 30 days.
Opt to exclude yourself from the platform for an extended break.
These limits are easy to activate but take 24 hours to change. This is intentional — it stops you from making impulsive decisions in the heat of the moment.
If you feel you need a complete break for a while, you can use the self-exclusion feature. During this period, you will not be able to log in to your account or make any transactions.
After logging in, go to the "Responsible Gaming" section in your profile.
1 week, 1 month, 3 months, 6 months, or permanently — choose whatever works for you.
Provide a reason and verify your identity. Self-exclusion will take effect only after identity verification is complete.
Your account will be closed immediately upon confirmation. A confirmation email will be sent to you.
There is no way to reopen your account before the self-exclusion period ends. Even after the period expires, your account is not reactivated automatically — you must submit a request yourself.
Knowing the rules isn't enough — your daily habits need to change too. Here are some tips that actually make a difference:
Set aside a fixed amount each month specifically for gaming — an amount you can afford to lose without affecting your monthly expenses, savings, or family needs. Most experienced gamers allocate a portion of their entertainment budget to gaming, much like going to the cinema or eating out.
💡 A simple rule: if you've spent 50% of your session budget, stop for the day. Come back fresh tomorrow.
Use the indicators below to understand where your gaming habits currently stand. These are general benchmarks — they may vary from person to person.
399 Casino strictly prohibits anyone under the age of 18 from participating. Age is verified at registration, and identity is confirmed through official ID documents during the KYC process.
If there are children or teenagers in your home, take the following steps to restrict their access to gaming apps or websites on your devices:
If you suspect a minor is using your account, notify us immediately at support@399casino.bet.
In our society, asking for help is often seen as a weakness. But the truth is — the person who acknowledges their problem and seeks a solution is the bravest of all. Gaming addiction is a real condition, and it is treatable.
The 399 Casino support team is here for you. We'll listen without judgment. You can even reach out anonymously if you prefer.
Admitting that there's a problem is the hardest step — and the most important one.
Activate a cooling-off period or self-exclusion. Give yourself the time you need.
Talk to family, friends, or our support team. You don't have to carry this alone.
Consider speaking with a mental health professional if needed. We can help refer you to one.
On-screen reminders will appear at regular intervals — letting you know how long you've been playing and how much you've spent.
View a detailed report of your gaming history, win/loss stats, and spending breakdown at any time.
Automatic alerts are sent when you're approaching your budget limit or when unusual gaming patterns are detected.
Reach out directly to our Responsible Gaming team. Our trained staff are ready to support you.
Lock your account instantly at any time — available with a single click from the Help Center or your account settings.
Our support team will work with you to build a personalized Responsible Gaming plan.
At 399 Casino, your safety and wellbeing come first. Start a healthier gaming experience today with our Responsible Gaming tools.
Gaming is for entertainment. Play within your limits. 18+ only.