399 Casino Terms & Conditions — Applicable to All Members

01 General Introduction & Applicability

The 399 Casino Terms & Conditions ("Terms") apply to all services, games, promotions, and transactions on this platform. By visiting our website, creating an account, or using any of our services, you automatically agree to abide by these Terms.

These Terms & Conditions may be updated at any time. We will notify you of any changes via your registered email or through an in-platform notification. Continued use of the platform after any update constitutes your acceptance of the revised terms.

02 Eligibility & Age Requirements

399 Casino services are available to individuals aged 18 and above only. Minors are strictly prohibited from opening an account or using the platform. By registering, you confirm that you are 18+ and that online gaming is legal in your jurisdiction.

• Failure to verify your age may result in a temporary or permanent account suspension.
• Registering with a false age will result in account termination and balance forfeiture.
• Each individual is permitted a maximum of one account.
• Creating multiple accounts from the same device or IP address is strictly prohibited.

03 Account Registration & Security

You must provide accurate and truthful information when creating an account. Your name, date of birth, mobile number, and email must all be genuine. We reserve the right to suspend or close any account registered with false or misleading information.

Steps to keep your account secure:

• Use a strong password — include uppercase letters, numbers, and special characters.
• Never share your password with anyone — including the 399 Casino support team.
• Keep two-factor authentication (2FA) enabled at all times.
• If you notice anything unusual in your account, contact support immediately.
• Using another member's account, or allowing others to use yours, is strictly prohibited.

04 Deposit & Withdrawal Rules

399 Casino supports a range of local payment methods including Mobile Pay, Nagad, and Rocket. All financial transactions are processed through secure SSL encryption.

At least one successful deposit must be on record before a withdrawal can be made. Withdrawals can only be sent to your registered payment number.

05 Bonus & Promotion Terms

399 Casino offers a variety of bonuses and promotions. Each bonus has its own rollover requirements, validity period, and conditions. By claiming a bonus, you are deemed to have accepted the associated terms.

General bonus terms:

• The welcome bonus can only be claimed once per user.
• Bonus funds cannot be withdrawn directly — the specified rollover requirement must be met first.
• Attempting to claim bonuses through multiple accounts will result in all associated accounts being terminated.
• Bonuses are generally valid for 7 days. Any unused bonus will be automatically forfeited after this period.
• Referral bonuses apply to new and verified user registrations only.

06 Gaming Rules & Fair Play Guarantee

All game outcomes at 399 Casino are determined by RNG (Random Number Generator) technology, ensuring complete impartiality beyond anyone's control. For Sports Betting, the actual result of the event is the sole determining factor.

• In the event of a technical error during any game, 399 Casino reserves the right to void that round.
• If a game result is affected by an internet disconnection, the server record will be considered final.
• Betting terms cannot be changed once a wager has been placed.
• Any winnings obtained by exploiting software bugs or glitches will be voided.

07 Prohibited Activities

The following activities are strictly prohibited on the 399 Casino platform. Any account found engaging in such conduct will be suspended immediately:

• Creating multiple accounts or using another person's account.
• Placing strategic bets solely to meet bonus requirements (Bonus Abuse).
• Using the platform for money laundering or illegal fund transfers.
• Attempting to manipulate the system through hacking, scripts, or bots.
• Fraudulent behavior or harassment directed at other members.
• Using fraudulent payment details or forged documents.

08 Account Suspension & Termination Policy

399 Casino reserves the right to suspend or terminate any account without prior notice in the following circumstances:

• In the event of a Terms & Conditions violation.
• Failure to pass KYC verification or providing false information.
• Accounts inactive for an extended period (over 12 months).
• Upon detection of suspicious financial activity.

To close your account yourself, email support@399casino.bet. Any eligible balance can be withdrawn before the account is closed.

09 Privacy & Data Protection

Keeping your personal information safe is our responsibility. We do not sell your data to third parties, though we may share it with regulatory authorities when legally required. For more details, please refer to our Privacy Policy read.

10 Responsible Gaming

399 Casino is committed to responsible gaming. Treat gambling as entertainment — not a source of income. We offer the following tools and support for our members:

• Option to set daily/weekly deposit limits.
• Option to take a Cooling-off Period.
• Option to request permanent self-exclusion.
• Referrals to professional support services for gambling-related concerns.

Learn More Responsible Play View page.

11 Dispute Resolution & Complaints

For any disputes or complaints, please contact our support team first. If the issue cannot be resolved at that level, it will be escalated to management. The decision made by 399 Casino shall be considered final.

• Complaints must be submitted within 72 hours of the issue occurring.
• Expected resolution time: 3–7 business days.
• Email: support@399casino.bet

12 Limitation of Liability

399 Casino is not liable for the following:

• Game losses resulting from internet disconnection.
• Delays caused by issues with third-party payment gateways.
• Account security breaches resulting from the user's own negligence.
• Unexpected technical failures or force majeure circumstances.